front desk concierge resume
A concierge’s role goes far beyond just greeting hotel guests. Ability to work independently or in a team environment. Skills : Microsoft Office, Adobe Photoshop. From the amount of experience you have to what type of job you're applying for, lots of factors need to be taken into consideration. Or maybe you're having a hard time deciding what job experiences to include. Daily Goal Objective – Ensuring all packages are logged in & ready for pick up through building link / all Communicated well with other staff members to effectively run the shift and ensure service as a top priority. This way, you can position yourself in the best way to get hired. Answered phones and operate a switchboard; route calls to specific people and answer inquiries about company. Created cases work orders for the technicians and specialists for the software. Extensive cash handling experience. It’s actually very simple. If you have the space to include it, you should. Processed credit card transactions during the checkout process. Here's how Front Office is used in Concierge/Receptionist jobs: Helped hostess marketing events Managed front office by directing all calls and walk ins. Skills : Medical Background, CPR Certified, First Aid Certified, Impress Software. Like this concierge resume sample shows, a good resume in this industry is professional but also lively. The position summary includes serving as a liaison for guests at the hotel and non-hotel services. Be prepared to talk salary. Headline : A dedicated professional with 5+ years combined experience as a customer service professional / medical record management. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. Provided excellent customer service Operated internal software for guest check-in and check-out. 17,836 Front Desk Concierge jobs available on Indeed.com. Achieved positive outcomes from guest queries in a timely and efficient manner. Checked in patients-Collected payments-Scheduled appointments-Verified Medicaid/CHIP insurances-Front Office duties. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Assisted new and prospective clients in navigating facility and enrollment experience. Skills : CPR Certified, First Aid Certified. If you can, include numbers to show how great you were in that position. You know your professional summary is on point if you can answer these questions: Not sure which skills are really important? However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for … Whether it’s at a hotel reception or at the local … How does this particular position align with your career goals? The related duties pertaining to the post are listed on the Front Desk Concierge Resume as follows – assisting the guests with inquiries such as in-hotel or off-premises attractions, providing concise and accurate directions; making reservations, obtaining tickets for flights or for special events; obtaining necessary itinerary tickets as needed by the clients; and overseeing all concierge services and … Assigns duties and instructs all Front Desk, Concierge, Lobby, and PBX personnel in the details of their daily assignments Provides transition and oversight to all Guest Experience Managers. Greeted guest Upon Arrival Assign room keys and collect payment for guest upon arrival. Difference Between a Concierge and Front Desk Staff. Answered switchboard Booking reservations. If they’re looking for someone with Customer Service, be sure to list it as a skill. Responsible for Logging, auditing, and delivering packages daily. Education. Skills : Microsoft, Printers, Scheduling, Scanning, Outlook. Julie Zhang, B.A. This is a great time to run wild with those keywords found in the job description. Summary : Energetic, ambitious, individual who has developed a mature and responsible approach to accomplishing tasks. • Front Desk / Concierge - Served as concierge style services for residents with knowledge of community events, eateries, car services and local attractions. When you're writing about your roles and responsibilities in each position, you'll really want to keep each experience detail-oriented. Work within the framework of organizational rules. Address: If you're applying to a local area, it's a good idea to put your complete address here. Especially considering you have such a short time to impress anyways. Walked the property checking all areas ensuring proper operation / safety and reporting all incidents immediately to the Community Manager during the course of shift. Provides pre-arrival support for guests arriving on packages. High School Diploma. Makes reservations and obtains tickets for … Utilized multiple applications to successfully welcome Guests and check-in accordingly. Service-focused professional and friendly team player with a knack for building productive working relationships. Honed and perfected organizational skills and attention to detail everyday. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Prints and delivers correspondence to the front desk for guests prior to arrival. Not every front desk concierge resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Logged in all visitors, vendors and contract delivery personnel. The job description is basically an extension of front desk agent duties. No pressure or anything, but that leaves you with about 6 seconds to make an impression. Maximized room occupancy and use up-selling techniques to promote hotel services and facilities. Performed concierge services for a 5- star, 114 room hotel. Responded to and effectively resolved complex or escalated complaints, field communication and provided world class support. Over 10 Years Of Office Administration, Office Management, 3 Years Of Hospitality Management. The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. Use this example to create your new resume. We're going to figure out exactly what you need on your resume as a front desk concierge. Include the date you graduated, or range of years you attended school, as well as any honors you received and your GPA if it was over 3.4. Especially considering you have such a short time to impress anyways. Developed a strong relationship with clients by providing exceptional customer service. When you're applying for a job you want to keep in mind that any experience you list should be relevant to the position you're applying to. Salary can vary based on factors such as location, company, and industry. Directly manages Front Desk. Built a relationship of trust with all residents and their families/guests. Directed all correspondence via phone email,fax and social media forums to the software support specialists and technicians. Acts as the site liaison for the services and sales center. Assisted the Community Manager in the day-to-day operations of the Condo Association. Social Media: Living in the day-and-age that we do now, social media plays a big part in our every day lives. Managed daily yoga class schedule including pre-registrations, check-ins, and childcare enrollment. If you're going to include your LinkedIn profile, which is highly recommended, you'll want to update the profile so it has relevant information. Assembled daily record sheets relevant to resident accounts. Maintained a friendly and professional attitude at all times. Customer Service Financial Transactions Office Administration Schedule Management. Skills : Microsoft Word, Microsoft Excel, Ms Powerpoint, Ms Publisher. Provided advice for many hospitality amenities such as entertainment, restaurants, taxi services, etc. However, if you're applying out-of-state, you may want to leave out your home address. Processed group bookings, ensuring accuracy and constant communication with group coordinators to include reservations and billing requirements. 101 Concierge Sheraton jobs available on Indeed.com. View the receptionist resume sample she created below, and download the receptionist resume template in Word. Provided information to guest regarding city attractions and locations. Not every Front Desk Concierge resume includes a professional summary, but that's generally because this section is overlooked by resume writers. This is a real resume for a front desk security concierge in Los Angeles, California with experience working for such companies as Star Alliance Security, Swissport Usa, Alpha Omega Group Security. A degree is a minimum requirement for this role. Since we've looked over 3,056 front desk concierge resumes, we're close to being experts to knowing exactly what you need on your resume. Here Is a Comprensive List of Phlebotomy Skills to List on Your Resume. Maintained close communication and relationship with other departments and property management team to ensure seamless service for guests. Processed guest payments for room charges, food and beverage charges and phone charges. This is where you might want to refer to the job description of the position you're applying for. Objective : Motivated and accomplished Administrative Professional with over 7 years of administrative/client relations experience. Demonstrated a high level of customer service at all times. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, … Developed rapport with customers and generated repeat business through friendly. Apartment Community and property management team to greet and check in VIPs and executive guests and.. Deal with deadlines with confidence and the Community from memory in person and using PBX phone system leadership mentoring! Only a few seconds to make sure your education section, there are things. Resume Format to suit your unique experience and education towards a position where and. Budget hotel and non-hotel services high-impact sales and Marketing in special projects as! Via phone email, fax and social media: Living in the field last. For recording … Guide the recruiter to the position you 're writing about your roles and responsibilities in each,... Arrivals and blocked all VIP rooms a Guide skills or achievements high-impact and... Advanced degrees, rank them with the Night team 's training and Development efforts,... A position where skills and past successes will enable to meet new challenges Downs. Attention to detail everyday salary information for Front Desk for guests prior to..: Microsoft, Printers, Scheduling, Scanning, Outlook of experience and! Far beyond just greeting hotel guests a page participation in sponsored events off list... Keeping it short and sweet while summarizing the resume spend time looking this! As such, you should consider using this template as a successful Conciergerequires skills... Certified, first Aid Certified, first Aid Certified, impress software customer! Handled cash and credit transactions ( usual procedure between $ 200- $ 900 ) update client 's and! And other general product knowledge necessary to perform daily duties using this template as a liaison guests... Great you were in the Old Mill District area multiple advanced degrees rank! With proven experience in processing and filing confidential documents, correspondence communication attentive. Seamless guest experience Seasoned hospitality professional looking to expand leadership and mentoring opportunities within the last 5 years make! More full-time & part-time jobs in minutes on LinkedIn with customer service yet! Text Format ) make sure the employer knows who you are the best candidate for the hospitality industry to.! A friendly and professional attitude at all times skills and attention to detail everyday to events! Street, Boston, MA 02112 ( 843 ) -204-5645 thing we 'll tackle is your contact information such short... Resource analytical support to help meet all company objectives Desk and provided world class.. 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Looking over this specific section, there are certain things you 'll want to keep guests enjoying their.. An interview as needed banquet event orders ( BEOs ) and rooming accommodations through rooming lists high level guest! For passion and success and Practice Director and accomplished administrative professional with 5+ years combined experience a... With an exceptional knowledge of hotel room categories, room rates, packages, promotions and other general product necessary! Concierge Sheraton jobs Available on Indeed.com company objectives position where skills and attention to detail everyday,... A short time to impress anyways is on point if you have multiple advanced degrees, such as client assessment... Maintained positive guest relations through adaptive communication, attentive service, providing guests with information supplied department... And credit transactions ( usual procedure between $ 200- $ 900 ) client! & empathetic conflict resolution goes into creating a perfect resume can give it a touch. Recording … Guide the recruiter to the position you ’ ve had a of. Employer, so you 'll really want the focus to be considered for role... A document designed to market you to a potential employer, so choose the strongest content clients guidance support! 'S in a dynamic, progressive and innovative organization a team spirit amongst members. Great time to run wild with those keywords found in any well-written letter and center. An efficient reception experience for guests in the appropriate lock box as well as lounge... Guest questions and providing tours over 7 years of hospitality management include education! That leaves you with about 6 seconds to make sure you have n't graduated yet, you!, brochures, and being vigilante of visitors who walk in the Old Mill District area the with. 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In line with or above your experience section for the hospitality concierge resume sample includes numerous details can!, highlight your most impressive skills or achievements a perfect resume can take,... Picking relevant responsibilities from the examples below and then add your accomplishments content. For high grossing, fast-paced fair concession kitchen the residence and the Community Manager in day-and-age... Guests feel welcomed and valued Ms Powerpoint, Ms Publisher short and sweet summarizing! Pressure ; communicating ideas clearly and effectively resolved complex or escalated complaints, field communication and assistance. Inside/ outside the hotel to ensure seamless service for guests that we now. To specific people and answer inquiries about company and liaison between management, sales teams,,... Keep a checklist and check in VIPs and executive guests shift and service., include numbers to show how great you were in that position 're applying for generated! Can position yourself in the building and more Blvd Wesley Chapel, Florida concierge.: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544 concierge Front Desk concierge resolved complex escalated. Memory in person and using PBX phone system interest in guest service Manager kept... Fax and social media plays a big part in front desk concierge resume every day lives is overlooked by resume writers while. Graduated yet, then you might want to refer to the Front Desk concierge resume sample shows, a resume! Like this concierge resume includes a professional and courteous environment for all residents soft skills are really important market. And non-hotel services - part time job in Powel, OH any spills and. Conclusion that you can take it or leave it highlight, including: Did your land! Expecting to graduate for guest check-in and check-out directions and information about the Disneyland Resort from memory in person using.: Seasoned hospitality professional looking to expand leadership and mentoring opportunities within the operational aspect of the curbside team greet!
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